Returns & Exchanges
At Regalo, we take pride in the quality of our gourmet products; however, due to the perishable nature of food, we can only accept returns on items that arrive damaged or defective. If you are unsatisfied with your order, please contact our support team within 48 hours of delivery to initiate a resolution.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your perishable items.
Provide Documentation
Attach clear photographs of the damaged packaging or product quality concerns to help us process your claim quickly.
Review Process
Our quality assurance team will review your request within 2 business days to determine eligibility for a refund or replacement.
Resolution
Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing