Frequently Asked Questions
Everything you need to know about our gourmet treats and delivery.
How do you ensure the freshness of the food during transit?
All Regalo products are packaged in temperature-controlled, insulated containers with food-grade gel packs to ensure they arrive at your doorstep in peak condition.
What is your shipping policy for perishable items?
We offer overnight and two-day express shipping for all perishable goods. Orders placed after Wednesday are typically held until the following Monday to avoid weekend delays in transit.
Do you offer options for specific dietary restrictions?
Yes, we have a dedicated range of gluten-free, vegan, and nut-free gift baskets. Please check the 'Dietary Needs' filter on our collection page for specific details.
Can I include a personalized message with my gift order?
Absolutely. During the checkout process, you will find a 'Gift Message' field where you can write a custom note that we will print on a premium card for the recipient.
What should I do if my order arrives damaged?
We take great pride in our quality control, but if your order is damaged during shipping, please contact our support team within 24 hours of delivery with a photo for a full replacement or refund.
Are your ingredients ethically sourced?
We partner exclusively with sustainable farms and artisanal producers who adhere to fair trade practices and high environmental standards for all our ingredients.